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Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS) logo

The PALS team can help you with:

* Information about Croydon University services
* We will listen to your comments, compliments or concerns about the services provided in our hospital
* Help you to resolve, as quickly as possible any problems or issues that you have about our hospital services
* Give you information about the formal complaints process.


You can find out more on the website.


If you do want to visit please call first to make an appointment.




PALS, Croydon Health Services, 530 London Road , Croydon, CR7 7YE
020 8401 3210
Opening times:
The office is open from 9am to 4pm, Monday to Friday.

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Service Definitions

Most of the treatment available under the National Health Service (NHS) is free, but there are some things for which some older people may have to pay part, all or part of the cost of, such as dental care and glasses. If you are on Income Support, Pension Credit or have Certificate HC2 or HC3, which means you can apply for a low income entitlement, most of these services will be free or subsidised. If you are on Pension Credit you will automatically qualify for help with the cost of travelling to and from hospital for NHS treatment. You may also get help towards these costs if you have a certificate HC2 or HC3 on grounds of low income. For further information contact the Benefits Agency or Age Concern Croydon.