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NHS Complaints Advocacy

The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).
Most of us use the NHS at some point in our lives and many of us use them quite regularly.

The NHS work hard to make sure that people are satisfied with their services and receive good quality treatment.

But things can go wrong.

You may want to complain about a service you have received from the NHS, or you might want to complain on someone else’s behalf. There are different ways to do this.

Address:
Voiceability, Mount Pleasant House, Huntingdon Road, Cambridge, Cambridgeshire, CB3 0RN
Umbrella org:
NHS
Area serviced:
Nationwide
Telephone:
0300 330 5454 or Textphone: 0786 002 2939
Sector:
Public

Related Information

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Service Definitions

Advocacy services offer support to vulnerable people, people with physical/learning disabilities and/or sensory impairments. These services will support people to: ¦Speak out for themselves ¦Make sure their rights are respected ¦Express what they want ¦Represent their interests ¦Help them get the services they need Their underpinning principles are to promote social inclusion, equality and social justice
Most of the treatment available under the National Health Service (NHS) is free, but there are some things for which some older people may have to pay part, all or part of the cost of, such as dental care and glasses. If you are on Income Support, Pension Credit or have Certificate HC2 or HC3, which means you can apply for a low income entitlement, most of these services will be free or subsidised. If you are on Pension Credit you will automatically qualify for help with the cost of travelling to and from hospital for NHS treatment. You may also get help towards these costs if you have a certificate HC2 or HC3 on grounds of low income. For further information contact the Benefits Agency or Age Concern Croydon.